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Client Letters Page #4 |
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Customer Service is our Number One Priority |
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HOME Contact : Mark Austin (860) 982-3437 or David Charron (860) 982-3439 | ||||||
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I just wanted to thank you so much for your help. I had the best 30Th birthday!!! we had a blast. It was definitely a trip to remember. We will probably be returning and when we do I will contact you. Thanks again. Danica C. ____________________________________________________________________________________________________________ Dear Mark 01/17/2013 Having returned home from Lifestyle Puerto Plata today, I simply must thank you very much indeed for arranging such a superb stay. Firstly, the villa M3 that was allocated to us was stunning! The location, sea views and style of the property were spot on but the big and most welcome surprise to us was that we were given this four bedroom villa rather than the three we had expected. It is a very rare occurrence in these times to receive more than one had expected or paid for! All the various arrangements you made for us were fully utilized and very much enjoyed and appreciated by all. I find that the resort is very well organized and all services run very smoothly and are of very good quality which makes for a very welcome break for us to escape from our winter’s gloom. Some of our party had some quite serious health issues during our stay but the excellent doctors on site resolved the issues very efficiently. There is no doubt that I will be asking you to take care of me and mine again for our next trip to the Caribbean. I thank you once more for your help in enabling us to enjoy a really pleasant holiday. With kind regards and good wishes David H. ____________________________________________________________________________________________________________ Hey Mark, 02/15/2013 I wanted to send you a note to thank you again for our fantastic trip this year. The Cofresi was phenomenal, the room was beautiful, the staff was fantastic, the restaurants were amazing and the weather couldn't have been better. We golfed twice at Los Mangos, we went horseback riding on the beach and thoroughly enjoyed the beaches. Denis and I had zero problems starting with check in to check out. Our American friends, unfortunately, can not say the same. I won't even go into what they dealt with, because quite frankly, they were warned. One of them actually asked if I could talk to you about converting their membership through you somehow LOL! You clearly have worked very hard to garner the respect and service your guests receive and we are delighted to be on the receiving end of it, that's for sure!I will be posting on Trip Advisor later today and thank you again, very very much! Lis ____________________________________________________________________________________________________________ Hello Mark, 06/30/2013 Now that I've returned from vacation and gotten back into my routine, I wanted to send a quick note of thanks for organizing my and Kristal's trip to DR. It was a blast and I can tell that you are very highly regarded around the entire resort. I'm considering returning next year with my family, so I'll keep you posted. Our host LUIJO and Julia at check-in were nothing short of amazing. Even Junior (who handled our bags) was terrific. I can tell that the resort had undergone some serious upgrades since I was there two years ago. Warmly, ____________________________________________________________________________________________________________ Hi Mark! 05/22/2014 What an amazing time I had in Puerto Plata! The food, drinks, and entertainment were excellent! The accommodations were excellent too. I was in 6111 and it was in a perfect location! Just a few steps to the beach and pool areas! I look forward to retuning again next year! David B. ____________________________________________________________________________________________________________ Hi Mark, 06/28/2014 I hope I find you doing great. Brenda and myself had a great time in LHVC for the 2 weeks we were there. The villa and staff were great as always. We had a minor problem of someone with access to the villa taking all of Brenda’s Stevia – it was 50 individual packages in a main bag and they were all gone by the 1st week (she needs it as she is borderline diabetic and can’t use normal sugar). We did report it to Calvin our main rep. I don’t recall the ladies name but she did follow up 3 days later to say staff was interviewed and no one admitted to it.. Brenda did say to Calvin and Jeff that she didn’t want anyone to get into trouble, but if they would have asked her to try some, she could have shared and informed the person about diabetes I also wanted to ask if we were supposed to get a limo ride back to the airport?? I re-read what you have on your webpage and it didn’t mention about a limo for any portion of the trip. The reason I ask was that we got a limo ride back to the airport. I tried to ask the limo driver but he didn’t speak English well and he just had the sign with both yours and my last name. We both enjoyed the experience, but also wanted to know if it was a benefit of the gold bracelet? Thanks again and have a great day ahead. Mary Anne S. ____________________________________________________________________________________________________________ Hi Mark. 11/14/2014 I just wanted to follow-up after my trip. We had a fantastic time at the resort and definitely are interested in going back again in the future. Thank you. Sincerely, Michael R. ___________________________________________________________________________________________________________ Hi, 01/07/2015 We stayed this week and it was amazing! Are there any rooms like the one we stayed in with 2 beds (to sleep 3 people instead of 2)? Thanks, Rivky ____________________________________________________________________________________________________________ Mark, 01/12/2015 We just got back from the Dominican and had a fabulous time. Everything was perfect, and I look forward to returning, and hope I can contact you again at that time. I would also be interested in receiving information regarding buying into lifestyles, and would appreciate any information you c ould share with me. I will be writing my reviews on trip advisor. I'm so glad I found you. Judy ____________________________________________________________________________________________________________ Mark, 01/15/2015 Thank you soooooo much. We had a great time at Lifestyle!! You'll hear from us again as soon as I get some airfares secured. We'll probably go back again next year the same time. I really appreciated the ease at which he pick and drop-off went. Both drivers were great. Thanks, Dr. Michael K. ____________________________________________________________________________________________________________ Hi Mark, 04/22/2015 Thank you for sharing your villa with us. We had a wonderful time... I do not know how we are going to top this vacation. We thoroughly enjoyed all the VIP services that were available to us. We stayed in Villa 18B...what a great location.. We loved all the beaches, restaurants, and PREMIUM LIQUOR!! We were well taking care of by Ana Marie (housekeeper), and Victor brought everything we needed!!! The weather was perfect (everyday)... Thanks god for the pool at the villa...Loved it!!! The Sunday nite party was out of this world too... Do you have access to rent the same type of Villa's (and VIP perks) in any other locations. Like Turks & Caicos? ( we are thinking about April 2016 already) we would be very satisfied to return to Puerto Plata too.... We were very close to buy in to Lifestyles at the 7 bedroom level, but 1 of the 6 would not bend...Hopefully, we can revisit and have a better idea of what we want. Thanks again, Kathy F. & the THRILL SEEKERS ____________________________________________________________________________________________________________ Mark, I wanted to shoot you a quick note to thank you. Our vacation was wonderful! They put us in a 6 bedroom villa with a private
I told a few dozen people about you and your website. I hope it brings you some future business. Will be booking again next year. Wish the Punta Cana site had villas and not just suites. Best Regards, My wife and I just arrived from D.R. yesterday and we had a great time. The service, the beautiful beaches, the entertainment,
Sincerely, I just wanted to tell you that my stay at lifestyle was unbelievable everything was amazing!!!!! From staff to food was just amazing!!! I will be highly recommending you to all my family and friends!!! Thank you!
Hinda B. In my family name, I want to thank you for the business we have done with you. We had a great time in the resort and an excellent vacation. We appreciate all the guest member categories we received from you and as you asked, we are trying to give over your contact to our friends in Chile so they come through you too. Thank you so much Shmuel S.
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