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Frequently Asked Questions  (Lifestyle Holiday Resort)   -   Updated 01/13/2016

1 ) I am a bit confused as to how this all works.. can you explain the pricing in detail.
 -   1st you choose an accommodation type IE: Crown Villa.  The price of the Crown Villa is $190.00 per
     night or $1,195.00 per week. This is for the villa only and it is not a per person price it is a villa only price
     Lets say you have a family of 5 which consists of 2 adults and 3 children ages 12, 7 and 2.  You would
     pay the resort the all inclusive which currently is $
150.00 per adult per night along with children 3-11 @
     $
75.00 per night (1/2 adult rate) and under 3 is free.  Your total charges for a one week vacation are as
     follows.. Villa price is $1,195.00 for the week (payable in advance).. All Inclusive is currently $
150.00 per
     adult x 2 adults + 12 year old child @ $
150.00 + 7 year old child @ $75.00 (1/2 adult rate) + infant - no
     charge.  Total $1,195.00 for the villa + $3,150.00 (adult rate) + $525.00 (child rate) = Total Cost $4,870.00
     Remember that you pay the all inclusive to the resort upon check-in
- This is for the Kosher Program

1a)  I have been told that there is a Mandatory Resort Fee for all reservations starting January 2016 ?
-     That is a fact.. the resort has a MANDATORY RESORT FEE for all reservation which is currently $10.00
       per adult per night in the villas and $5.00 per adult per night in all other accommodations.  We however
       have paid the resort to waive this fee for all our guest for ALL RESERVATIONS made in 2016.  This will
       save you huge money over all other renters in the resort.


2 )  If I stay in a Crown Villa is the pool really private ?
-  Yes  the pool is a private pool exclusively for you.

3 ) How will I know which Crown Villa I will receive ?
-   You would not as the resort only assigns villa #'s usually 1-2 days prior to travel.  We always request
     the best villa available for all our guests. 

4 ) Are the Crown Villas air conditioned ?
-  The typical Crown Villa is not centrally air conditioned.. the bedroom areas are air conditioned but the
    main living areas of the villas are not.  There are some villas which are completely air conditioned but
    there are not many.

5 ) Do the villas have ceiling fans ?
-  Most all villas have ceiling fans in the main areas as well as the bedrooms.

6 ) Can I request a Non-Smoking Villa ?
-  There are no Non-Smoking villas in the resort as they all allow smoking.  I am a Non-Smoker and I have
    never experience a villa which smells of smoke.


7 )  What is Platinum Supreme Shareholder VIP and are you that type of owner ?
-  Platinum Supreme Shareholder  is the highest level of ownership that the resort offers. You will
   have access to the VIP areas, VIP Gourmet Restaurant, VIP World, VIP Beach, ETC...  You will be
   staying as my guest and receive Excellent Service and VIP Benefits from this resort.
   You will get invited to the VIP Parties on the resort as well.  There is no higher access for guests
   than the access that you will receive by renting from us.

8 )  Will I receive the same access in this resort as you the owner ?
-  No,  You don't receive owner benefits which differ by contract and the type of owner.  You will receive
    the highest level of Guest VIP that the resort offers automatically with all rentals. You can upgrade any
    rental to the "Gold Band" which will give you owners level guest access in the resort - this will give you
    the following additional VIP areas: Serenity Beach, Harmony Beach and Lifestyle Beach.
    There are members who will promise you a "Gold Band", but understand that most can not offer a
    "Gold Band" unless they are present in the resort. Please remember that your rental already has the
   highest guest level VIP included at no charge for your stay. You have the most benefits given as a
    guest of a Platinum Supreme Shareholder.  You choose what works best for you "BLUE" or "GOLD".


9 )  What airports should I fly into / How long is the ride to the resort ?
- You will  want to fly into Puerto Plata (POP)  Puerto Plata is about 1/2 Hour from the resort
   You must submit your airport form 14 days in advance to receive your free transportation.
   We never recommend that you book your flights 1st, we always suggest you wait until you have your
   resort confirmation number in hand before you book any airfare.


10) I saw before where you offered pick-up from Santiago (STI)  is that still available ?
- The resort no longer offers pick-up from Santiago - However we at
Lifestyle Kosher Vacations have a 
   special arrangement with the resort and we now offer you free
transportation. The normal charge
   is about $175 +/- but it is now FREE to you our valued guest.
All airport transfers must be sent in for
   processing
14 days in advance of your arrival or we may not be able to provide you with free transfers.
   We never recommend that you book your flights 1st, we always suggest you wait until you have your
   resort confirmation number in hand before you book any airfare.


11)
 I am flying into Santo Domingo (SDQ) how will I get to the resort and how long is the ride ?
-  Santo Domingo is about 3 1/2+ hours from the resort via taxi service.  We have never flown into            
    the Santo Domingo airport, but we have had guests who did and used the following service             
    to get to the resort  http://www.dominicanairporttransfers.com

   We never recommend that you book your flights 1st, we always suggest you wait until you have your
   resort confirmation number in hand before you book any airfare.
(Max pick-up qty is 6 from Santiago)

12)  What is the price for the sit down restaurants ?
-  There is no additional fee for the sit down restaurants.   These are included       
    with your All-Inclusive.  Guests don't currently have access to the new Azul restaurant.

13)  Are there any other Fees ?
-  There are no hidden fees with the resort, however you will pay an entrance fee upon arrival into      
    the Dominican Republic.  This is an entrance fee for visitors and runs  $10.00

14 )  Can I get a Villa on the beach
-  We can request a Villa on the beach for you.  We are Platinum Supreme owner and as such Platinum   
   member requests take priority.  We can not guarantee you a Villa on the beach as the resort will          
   not guarantee one to us.  The beach front villas are in short supply.

15)  How long does the reservation process take ?
-  We usually have a confirmation number for your stay within 4 days.  We will forward this information to  
    you along with a
n airport transportation pick-up request document.

16)   Will I get a golf cart for travel throughout the resort
(if staying in a villa) ?
-  We can GUARANTEE you a golf cart for the duration of  your stay.  There is a small fee associated        
   with this plan. Fees are $10.00 per day or $50.00 week, any days over 7 are @ $7.00 per day.            
   **GUARANTEE** - Should you not receive a golf cart you will receive a complete refund and $25.00  
    bonus refund.   Golf carts are currently for Villas Only.  The golf cart is highly recommended as the
    resort is quite large and having the golf is very convenient for your villa rental.  The resort always makes
    the final decision with golf cart availability and we can ensure you that our guests take a priority with
    golf cart distribution.


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7)  If I book the Villa and I only have 2 people traveling will I have to share my Villa ?
-  NO the Villa is yours and yours only, only you and your traveling guests will be in the Villa.

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8)  Is the fee listed  per week fee per person ?
-  NO that fee is per Villa.  Your price is the same if you have 1 or 6 people staying in the Villa.               
   The only thing you pay is the current all-inclusive fee for the # of people in your party per day.

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9)  How do I arrange for airport pick-up upon my arrival into the resort ?
-  You don't,  airport pick-up is a service that is provided for you when you book your dream                   
   vacation conditional that you fly into Puerto Plata
or Santiago Airport.

20)  What are the fees for airport transportation ?
-  Airport pick-up from Santiago is FREE - (Maximum pick-up from Santiago is 6 persons per reservation).
-  Airport pick-up from Puerto Plata is FREE
-  Optional Helicopter service from Puerto Plata is offered at a fee $$$
- We never recommend that you book your flights 1st, we always suggest you wait until you have your
   resort confirmation number in hand before you book any airfare.

- Please note all airport transportation must be arranged at least 14 days in advance of your arrival date to guarantee your
  FREE pick-up. Should you not have your forms in by that date you may need to arrange your own transportation.

21) I have read where some owners are including the limousine and the helicopter will I have that ?
-  There is no owner who can include the limousine or the helicopter for transportation at no charge.
    The resort currently does not allow guest rental for the limousine and  the helicopter is about $300.00
    to $500.00 each way. The helicopter holds a maximum of 3 people.


22)  Is there Internet service available in the Villa / Resort
-  Most all Villas have Internet access - there is a fee associated with this service.  Internet access
    is available at no charge at VIP World, VIP Tower, VIP Beach, NV Beach and most all VIP areas.  There
    are free computers for your use at Villa Reception as well.

23)  How close is the Beach from the resort ?
-  The entire resort is located on Cofresi beach as such you will be within walking distance to the
    beach from any villa.

24)  Is there any refund policy ?
-  There is no refund for no-shows or early departures, however if you can not make your dates          
    and you notify us 60 days in advance we will do our best to reschedule your trip for you, we                
    do charge $100.00 for trip date changes.  If we can not provide you with the dates you request
    (non holiday) then I will issue you a refund of 50% of your total trip.   We also offer trip protection as
    an option.

25)  Can I get a 4, 5 or 6 bedroom villa Guaranteed ?
-   Yes as a Platinum Supreme Shareholder owner we can guarantee 4, 5 & 6 bedroom villas.         
     we re-negotiated our ownership  with the resort and we are currently one of the very few owners    
     who can make this  guarantee.  You may call the resort to verify  any of our information. Should
     your size villa booked not be available for any reason the resort will provide you with qty (2)
     3 Bedroom villas.


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6)  Are there any laundry facilities within the Villa ?
-  No there are not any located within your villa, however the resort does offer laundry service and     
   there are laundry facilities located within the
resort.

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7)  Does the Villa have a Safe for my valuables ?
-  Yes each villa has a safe that you can rent from the VIP Check-In desk.  Cost is $20.00 per week.

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8)  I have a small pet that I usually travel with, are pets welcome ?
-  Sorry there are no animals allowed, except for those assisting people with special needs.

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9)  Can I have alcoholic beverages other than beer delivered to my villa ?
-  YES, That is now a benefit that you have.  All Reservations from November 15th, 2009 forward will
    have a special menu to order from and alcohol will be delivered to your villa at NO ADDITIONAL CHARGE.
    The limit on the amount of alcohol delivered to your villa is one bottle per PERSON per stay.


30)  Does the resort offer child care ?
- Yes the resort does offer child care and this can be arranged at any time while at the resort.


31)  Do I need to bring any type of Power Adapter to the resort when I travel there ?
-  The resort uses the same power receptacles found in the U.S.

32)  Do I need to exchange any U.S. Dollars for Dominican Pesos ?
-  No, The resort as well as all vendors that we have found take American Currency.

33)  Does the resort accept Credit Cards (Visa, MasterCard, Amex) for Payments for all-inclusive ?
- Yes, The resort accepts all major credit cards for all-inclusive as well as other activities.

34)  Does the resort supply Hair Dryers and Irons for all rental accommodations ?
- Yes, Every room type does have a Hair Dryer and Iron.

35)  What is the cost to visit Ocean World Park  (Located right next door) ?
- All my guests in all units will receive FREE Ocean World Tickets valued at $
69.00 Each.  Your ticket
   is good for 1 visit to Ocean World on any day you choose.  Just Visit VIP Customer Service for your
   FREE Ticket (located at the basement level of the VIP Tower).  You may be given other options
   available to you for free or
a great discounted rate - 48 hour advance notice required for all Ocean
   World tickets -- you also can not use your Ocean World tickets on your day of departure.

36) What is the All-Inclusive Rate and What is Included ?
   In all other accommodations at Lifestyle Holiday Resort for the Kosher Program the All-Inclusive fee
   is $150.00pp/pd with children 3-11 @ $75.00pp/pd and under 3 is free.  This fee all meals prepared
   in the Kosher Restaurant as well as VIP World, VIP Beach, VIP Sports Cafe, Premium Alcohol
   FREE from the VIP Areas,    Alcohol FREE from other non VIP areas (Except for the Disco Lounge) &
   Cigars FREE from the VIP Areas.

37)  My contract has a different All-Inclusive Rate then what you are currently advertising, do I pay
        the new rate or my contract rate ?
- You will always pay your contract rate, as an example lets say you booked a stay in November 2014
  and were visiting the resort in December 2015 and when you booked the all-inclusive rate was
  $99.00pp/pd and the resort raised the rate sometime in 2015 to $150.00pp/pd you still would pay the
  $99.00pp/pd since you were booked under the old rate.  We suggest that you always be aware of
  what your contract rate is (last line of your contract) and always make sure that you pay that rate
  upon check-in.

38) I have read from other owners that a BBQ is included if I stay in a villa, what is that and is it true?
-  Owners often advertise something that you will not receive to make the quick sale.  The BBQ is
   available to renters of villas at a premium price of about $130.00 per person.  The BBQ is prepared
   at your villa and it is a home cooked meal with deserts included.  It is very good but There is NO
   OWNER who can offer you this service at no charge.  Call the resort @ (809) 970-7777 to verify.

39)  Are there any areas that are currently not included with the VIP access for guests ?
-  Currently guests DO NOT have access to the following areas as these areas are for owners only.
  * Serenity Beach, Harmony Beach and Lifestyle Beach 
unless you upgraded to the Gold Bands.
  * Azul Restaurant
  * Jazz Restaurant (Unless you have rented a Presidential Suite)
  * Anja's Lounge (You have access to VIP Sports Bar / Lounge)

 

40) What is the Check-In and Check-Out time for the Villas and Suites ?
-  The Check-In time is 3:00pm and the Check-Out Time is 11:30am.  Remember that your unit may not
    always be available at the above check-in time, so sit back-relax and have a drink while the resort
    prepares your room for you.

41)  Do you have any restrictions on check-in or check-out days and / or length of stay ?
-   We have no restrictions on the check-in or check-out day.  We suggest that you find the lowest price
     on your airfare and then use those dates for your check-in / check-out dates.  We offer length of stays
     from 4 nights minimum to 1 year, so any length of time in-between is acceptable.  You stay will be
     pro-rated based upon the amount of time you choose.  We find that flights are generally cheaper if you
     travel mid week from Tuesday - Thursday.

42)  Does the resort offer a crib and/or a high chare for my child ?
-  Yes, the resort offers cribs and high chairs.  We will make a note on your reservation and you may also
    obtain either form VIP Guest Services.

43)  I would like to know a phone number where I can reach the resort ?
-  The main phone number to the resort is (809) 970-7777, there is also an alternate # on your contract.

44)  What is the climate at the resort ?
-  The annual average temp in the Dominican is 77 degrees.  The temp can range from 75-90 during the
    winter months and 80-95 during the summer months.

45)  What is the process to book my vacation ?
-  To book any vacation rental with us we simply need your Name, Address, City, State, Zip, Telephone #(s)
    and the unit being booked.  We will send you out a rental contract that will have all the necessary
    information needed to complete your rental.  Reservations are usually complete in 3-4 days.

46)  Do you require payment in full to make my reservation ?
-  We don't require full payment to make your reservation, you can choose our 50% payment option which
    will guarantee your accommodations.  Your final payment of 50% is due 30 days in advance of your
    travel dates for all non-holiday reservations and 60 days in advance for all holiday travel dates. 

47)  Is the water safe to drink on the resort ?
-  No, the water is not safe to drink on the resort or anywhere on the island.  There are some guests who
   will use bottled water (provided) to brush their teeth.  All the ice and water at the bars are from a water
   company and they are safe to drink.

48)  Do you need a passport to travel to the Dominican Republic ?
-  Yes a passport is required to visit the Dominican Republic.  All guests regardless of age require a
   passport -- this means everyone.  Children including infants require a passport for travel.


49) How can I guarantee the quality of the unit that I rent from you.
- Unfortunately you can't as the resort makes absolutely no guarantees to us. We have the highest level
  membership the resort offers and we always do our best to ensure your satisfaction.

50) I have a membership with Lifestyle but can't get the accommodations I need, can I rent from you ?
-  Unfortunately you can't - the resort policy is that we DO NOT rent to existing members and so if you have
   rented from us and the resort finds out you are a member you will be stripped of ALL VIP benefits that we
    have extended to you under our membership.  You will receive absolutely NO COMPENSATION should 
    you be stripped of all benefits by the resort.  We highly recommend that you use your own membership
    with the resort to book any accommodations..


51) Do I have to attend a "Sales Pitch"
- You do not... you may be approached by a staff member asking you if you would like a "Tour" of the resort
  and this is the "Sales Pitch" .. So if you have no desire for a "Sales Pitch" then simply tell them "NO"


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)  WHAT'S THE CATCH / WHY IS IT SO CHEAP ?
-  There is no catch, no sales promotion, no time share presentation that you have to attend -               
    there is NO CATCH AT ALL !  We are owners and wish to extend to you a vacation to remember.        
    Why ? Because we know you will refer your friends and have an experience that most could not         
    have had otherwise.  Remember that you can always call any one of us and know that you                
    are speaking  directly to an owner.   
    Mark Austin  @ (860) 982-3437 or  David Charron @ (860) 982-3439.


   

Frequently Asked Questions